All prices are in Czech crowns (CZK) or Euros (€). Prices include applicable VAT (value added tax) according to the Czech law. he total price also includes the cost of transport, payment and delivery of goods. The prices stated on the day a customer sends an order are valid throughout the purchase process.
After placing an order on the website www.tmbk.cz, the customer will recieve a confirmation of the order on the e-mail address provided by the customer (“order confirmation”) at checkout. The order confirmation is a binding purchase contract. The order must be confirmed no later than 24 hours after receiving the order. Orders sent between Friday and Sunday or on public holidays must be confirmed no later than 18:00 on the following business day. Changes to an already confirmed order are not possible.
Delivery dates and delivery notices
We try to ensure that the goods that are in stock are sent within five (5) working days after order confirmation. The customer should therefore receive the shipment within approximately eight (8) days. If the goods are not in stock, we try to ensure that the customer receives the shipment within three (3) weeks after the order confirmation. The stated delivery dates are only an estimate and depend mainly on the functioning of the international and local transport service. During periods of increased load on transport services (eg. before Christmas), the delivery of goods may take a little longer than usual.
If the delivery of goods is delayed than expected, the customer is entitled to cancel the purchase. In this case, the customer is obliged to contact us at the contact e-mail address firstname.lastname@example.org and inform about the cancellation of the purchase.
We ship orders through the companies Zásilkovna and PPL.
Handling fees and postage
A standard handling fee and postage will be charged for each order, regardless of the number of items ordered or the destination to which the shipment is to be delivered. This fee covers the costs of handling, packaging, payments, services and delivery of goods that arise in relation to each order.
If the customer is not sure whether we deliver the goods to a certain area, we recommend that the customer contacts us before sending the order.
Payments can be made by credit card online or cash on delivery.
When paying by credit or debit card, the customer must provide the card number, CVC code and card validity period. If possible, the transaction should also be verified by 3D-Secure. The relevant amount will be deducted from the customer’s card when the customer confirms the payment in the payment gateway.
All credit and debit card holders can be validated and applied for authorization at the card issuer. If the card issuer refuses to authorize the payment to the company’s account, the customer will receive an error report requesting another payment method. In this case, our company is not responsible for any delay or non-delivery of the order, until a valid and authorized payment is made.
In the case of cash on delivery, the goods are paid upon delivery.
Right of withdrawal / return of goods
We provide customers with a 30day withdrawal period.
The customer is obliged to ensure the return of goods and in such a case is obliged to pay postage and also bears the risk of damage to the shipment during transport. We recommend that customers keep the proof of shipment and, if applicable, the shipment number until the purchase price is refunded.
The returned goods must contain the original tags, must not be used, must be in the original condition and in the original packaging in which it was delivered to the customer.
The money for the returned goods will be paid to the customer within 10 days of receiving the returned goods, to the same account from which the payment was made when purchasing the goods.
If you used cash on delivery, enter the account to which you want the amount credited.
We protect your privacy in accordance with European Union regulations.
Terms of personaldataprotection:
The controller of personal data according to Article 4 (7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter: “GDPR”) is Artěl Praha sro IČ: 27619346
with its registered office at Senovážné náměstí 1565/16, Prague 1- Nové Město, Czech Republic (further addressed asthe “Administrator”).
The contact details of the administrator are:
address: Artěl Praha sro, Senovážné náměstí 1565/16, Prague 1 – Nové Město
phone.: +420 723 185 229
Personal data means any information about an identified or identifiable natural person; an identifiable natural person is a natural person who can be identified, directly or indirectly, in particular by reference to a specific identifier, such as name, identification number, location data, network identifier or one or more specific physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
The administrator did not appoint a data protection officer.
Sources and categories of personal data processed
The administrator processes personal data that you have provided to him or personal data that the administrator has obtained on the basis of the fulfillment of your order.
The administrator processes your identification and contact data and the data necessary for the performance of the contract.
Legal reason and purpose of personal data processing
The legal reason for processing personal data is
performance of the contract between you and the administrator pursuant to Article 6 (1) (a) b) GDPR,
the legitimate interest of the administrator in the provision of direct marketing (in particular for sending commercial communications and newsletters) pursuant to Article 6 (1) (a) f) GDPR,
Your consent to processing for the purposes of providing direct marketing (in particular for sending commercial communications and newsletters) pursuant to Article 6 (1) (a) a) GDPR in conjunction with § 7 paragraph 2 of Act No. 480/2004 Coll., on certain information society services in the event that no goods or services have been ordered.
The purpose of personal data processing is
settlement of your order and exercise of rights and obligations arising from the contractual relationship between you and the administrator; when ordering, personal data are required, which are necessary for successful processing of the order (name and address, contact), provision of personal data is a necessary requirement for concluding and fulfilling the contract, without providing personal data it is not possible to conclude the contract or perform it by the administrator,
sending business messages and doing other marketing activities.
There is no automatic individual decision by the administrator within the meaning of Article 22 GDPR.
Data retention period
The administrator stores personal data
for the time necessary to exercise the rights and obligations arising from the contractual relationship between you and the administrator and to assert claims arising from these contractual relationships (for a period of 15 years from the termination of the contractual relationship).
until the consent to the processing of personal data for marketing purposes is revoked, for a maximum of 15 years if the personal data are processed on the basis of the consent.
After the retention period of personal data, the administrator will delete the personal data.
Recipient of personal data
The recipients of personal data are persons
involved in the delivery of goods / services / execution of payments on the basis of a contract,
providing e-shop operation services and other services in connection with e-shop operation,
providing marketing services.
Under the conditions set out in the GDPR, you have
the right of access to their personal data pursuant to Article 15 of the GDPR,
the right to correct personal data pursuant to Article 6 of the GDPR, or restrictions on processing pursuant to Article 18 GDPR.
the right to delete personal data pursuant to Article 17 of GDPR.
the right to object to processing under Article 21 of GDPR and
the right to data portability according to Article 20 of the GDPR.
the right to withdraw the consent to processing in writing or electronically to the address or email of the administrator specified in Article III of these conditions.
You also have the right to file a complaint with the Office for Personal Data Protection if you believe that your right to personal data protection has been violated.
Terms of personal datasecurity
The controller declares that it has taken all appropriate technical and organizational measures to secure personal data.
The administrator has taken technical measures to secure data repositories and personal data repositories in paper form.
The administrator declares that only persons authorized by him have access to personal data.
By submitting an order from the online order form, you confirm that you are familiar with the terms of personal data protection and that you accept them in full.
You agree to these terms by checking your agreement via the online form. By checking the agreement, you confirm that you are familiar with the terms of personal data protection and that you accept them in full.
The administrator is entitled to change these conditions. The new version of these terms and conditions will be published on its website and at the same time the new version of these terms and conditions will be sent to you by the e-mail address you provided to the administrator.